Consumer Services Division

Ryan Blakeney was named Director of the Consumer Services Division in March of 2024. He previously served as Deputy Director of Consumer Services and the Life and Health Specialist for the Consumer Services Division. He serves MID directors, private industry professionals, and public consumers in understanding complex insurance issues and resolving conflicts regarding life/health, property and casualty topics.

Ryan’s experience in state government began as a Benefit Analyst for PERS, the Public Employees’ Retirement System of Mississippi, where he advised members on disability benefits, survivor payments, and retirement finances. Appointed by Commissioner Mike Chaney, Ryan also represented MID on the Mississippi Autism Advisory Committee.  Currently, he serves on Mississippi’s Early Intervention-Childhood Development Board; as President of the Gulf-States Association of Insurance Compliance Professionals; and as President of the University of Mississippi Medical Center’s Alumni Affairs Board.

Ryan earned a Bachelor of Business Administration from the University of Mississippi followed by a Master of Health Sciences from the University of Mississippi Medical Center. He and his wife, Amy, live in Brandon with their daughter, Avery.

The Consumer Services Division (CSD) assists insurance consumers with complaints and inquiries regarding insurance companies, producers, and adjusters. The CSD investigates all complaints, working with the insurance company and the consumer to determine the appropriate course of action. CSD representatives travel statewide to provide educational information and materials regarding insurance issues. In the event of significant storm damage, they also travel to damaged areas to assist homeowners with filing claims and procuring emergency living expenses.

Over 16,000 requests for assistance were made in 2013 resulting in excess of $2.8 million being refunded to policyholders.