Requests for assistance with insurance matters are most commonly made by calling the toll-free Mississippi Insurance Department Consumer Help Line at 800-562-2957 or 601-359-2453 in the Jackson area.
You can file a complaint:
File online complaints, download complaint forms, where to submit complaints, required information when submitting
complaints, and more. Click Here for information on filing a complaint about an agent or a company.
Meet Janie, the AI Phone Assistant
Janie, the Mississippi Insurance Department’s AI phone assistant, can walk you through the complaint process step by step, collecting the information needed to submit your complaint quickly and securely.
File a complaint with Janie by dialing 601-843-6925.
Once you’ve called the number, you’ll describe what happened and why you’re making a complaint. Next, Janie will ask for information, including your name, phone number, address, insurance company, and policy information. Once you’ve provided the information, Janie completes the complaint form for you and submits it on your behalf. Our staff takes over from there! More info here.
You can mail your request for assistance to:
Mississippi Insurance Department
Consumer Services Division
P.O. Box 79
Jackson, MS 39205
You may visit our offices located at:
Woolfolk State Office Building, 10th Floor
501 North West Street
Jackson, MS.
Visitor parking is located on the street and in the connecting parking garage.
Email/Fax
General inquiries and other matters may be sent to us via e-mail at consumer@mid.ms.gov or by fax at 601-359-1077.
Essential Information
Be sure to include your mailing address and telephone number with any correspondence directed to the Mississippi Insurance Department.
