Director of Consumer Services
Andy Case joined the Mississippi Insurance Department in 2010 after serving for over 23 years in various leadership capacities with a large P & C insurer, working in the states of Mississippi, Louisiana, Arkansas, Tennessee and Kentucky. Andy is a graduate of Mississippi College with a B.S. in Business Administration. He is an Associate in Claims (A.I.C.) and a Fraud Claim Law Specialist (F.C.L.S.).
The Consumer Services Division is responsible for mediating and resolving
conflicts between the insurance industry and Mississippi residents. The Division
provides information to the public, assisting consumers in all phases of their
insurance business. The Division receives complaints from and interviews
policyholders who feel they have not received fair consideration by insurance
companies or agents, and takes corrective action against such offenders when
What We Accomplish
Over 15,700 requests for assistance were made in 2012 resulting in excess of $3.1 million being refunded to consumers.