Consumer Services Division
Andy Case
Director of Consumer Services

Andy Case joined the Mississippi Insurance Department in 2010 after serving for over 23 years in various leadership capacities with a large P & C insurer, working in the states of Mississippi, Louisiana, Arkansas, Tennessee and Kentucky. Andy is a graduate of Mississippi College with a B.S. in Business Administration. He is an Associate in Claims (A.I.C.) and a Fraud Claim Law Specialist (F.C.L.S.).

Mission

The Consumer Services Division is responsible for mediating and resolving conflicts between the insurance industry and Mississippi residents. The Division provides information to the public, assisting consumers in all phases of their insurance business. The Division receives complaints from and interviews policyholders who feel they have not received fair consideration by insurance companies or agents, and takes corrective action against such offenders when appropriate.

What We Accomplish

Over 15,700 requests for assistance were made in 2012 resulting in excess of $3.1 million being refunded to consumers.