Requesting Assistance

Requests for assistance with insurance matters are most commonly made by calling the toll-free Mississippi Insurance Department Consumer Help Line at 800-562-2957 or 601-359-2453 in the Jackson area.

You can mail your request for assistance to:

Mississippi Insurance Department
Consumer Services Division
P.O. Box 79
Jackson, MS 39205

You may visit our offices located at:

Woolfolk State Office Building, 10th Floor
501 North West Street
Jackson, MS.

Visitor parking is located on the street and in the connecting parking garage.

Email/Fax

General inquiries and other matters may be sent to us via e-mail at consumer@mid.ms.gov or by fax at 601-359-1077.

Essential Information

Be sure to include your mailing address and telephone number with any correspondence directed to the Mississippi Insurance Department.

Filing A Complaint

You may file a complaint against an agent or company using one of the following methods:

1. You may file your complaint on-line directly with our office. Simply click the link below and file your complaint with us electronically. By doing so, we will receive immediate notification of your complaint and it will be assigned to one of our staff members.
   
   Online Consumer Complaint Form
   
   
2. Visit the National Association of Insurance Commissioners' (NAIC) Consumer Information Source site and click on "File a Consumer Complaint" to file your complaint via email with the Mississippi Insurance Department.
3. Download one of the following complaint forms (Adobe Acrobat Reader required):
   • Agent Complaints Form
   • Company Complaints Form

   Complete the proper form, then print and mail to us at:
   
   Mississippi Insurance Department
   P.O. Box 79
   Jackson, MS 39205
   

4. Email your complaint to us. Complaints filed by e-mail may be returned with instructions for you to resubmit the claim in writing with your signature in order for us to be able to take specific corrective action that may be required. You must include the following information in order for the Mississippi Insurance Department to be able to properly process your complaint:
   • Your name and your relationship to the insured.
   • Telephone number where you can be reached during the day.
   • Name of insured.
   • Insured's address name, address, city, zip code, and phone number.
   • The name of the insurance company with which the insured is having a problem.
   • Address of the insurance company with which the insured is having a problem.
   • Type of insurance, policy number, claim number, and date of loss.

What happens when we receive your complaint:

Once we receive your complaint, it will be assigned to one of our investigators, who will review it and take the necessary steps to resolve the matter. Please allow us 20 working days to contact the company or agency that is the subject of your complaint. We will notify you in writing of our findings.