Information about the Mississippi Insurance Department

Consumer Services Division

Director of Consumer Services

Andy Case

Director of Consumer Services

Andy Case joined the Mississippi Insurance Department in 2010 after serving for over 23 years in various leadership capacities with a large P & C insurer, working in the states of Mississippi, Louisiana, Arkansas, Tennessee and Kentucky. Andy is a graduate of Mississippi College with a B.S. in Business Administration. He is an Associate in Claims (A.I.C.) and a Fraud Claim Law Specialist (F.C.L.S.).


The Consumer Services Division (CSD) assists insurance consumers with complaints and inquiries regarding insurance companies, producers, and adjusters. The CSD investigates all complaints, working with the insurance company and the consumer to determine the appropriate course of action. CSD representatives travel statewide to provide educational information and materials regarding insurance issues. In the event of significant storm damage, they also travel to damaged areas to assist homeowners with filing claims and procuring emergency living expenses.

What We Accomplish

Over 16,000 requests for assistance were made in 2013 resulting in excess of $2.8 million being refunded to policyholders.

Contact Us

Mailing Address:
Consumer Services Division
Mississippi Insurance Department
P.O. Box 79
Jackson, MS 39205

Street Address:
1001 Woolfolk State Office Building
501 N. West St.
Jackson, MS 39201
Phone Numbers:
Mississippi Insurance Department - 601-359-3569
Consumer Services Division - 601-359-2453
Toll Free: 1-800-562-2957
Fax: 601-359-1077

Email: Consumer Services Division